The logistics industry has come a long way. Today, we have modern courier software to make things easier.
The inconvenient ‘days of yore’
When the courier industry was still in its infancy, your average errand boy only had a piece of paper with some customer details written on it to work deliveries with.
If a single piece of information was wrong, there was no way to change or verify it until the very last minute. The delivery would almost always end up going downhill.
Couriers had to figure out directions on their own, so it was quite easy to get lost in the maze of the city. As a result, packages rarely got delivered in time. In some cases, the given address just doesn’t exist and the package never gets delivered at all.
Whether the blunder was caused by a misunderstanding or a typographical error, it’s always the courier that bears the brunt of a failed exchange.
Each delivery had the company’s PR on the line, so there was never a choice but to act in good faith. Even if deliberate preparation is made, there was absolutely no guarantee of a smooth exchange each time.
But thanks to the introduction of courier dispatch software, the playing field changed for the better—companies no longer have to worry about missing a delivery ever again.
Courier software now a business essential
Present day dispatch programming allows shipping operators to automatically process the submission and monitoring of customer requests under their own platforms.
On the plus side, the most software includes an address verification tool that allows the assigned courier to confirm the address’ validity with the customer. This verification happens long before delivery personnel is even dispatched.
These automated features reduce the occurrence of human errors as most of the shipping information—from the package contents up to the actual delivery—is updated electronically.
All changes are tracked in real-time allowing couriers to make necessary adjustments ensure a smooth exchange.
The advantage of using one-stop, cloud-based dispatch software
Courier software is becoming commonplace among logistics firms since available platforms are relatively cheap.
But keep in mind that many of these technologies do n’t actually integrate all the functions you need into one bundle.
In some cases, you’ll have to subscribe to different services to get certain features such as route planning, mobile optimization, or agent integration. InstaDispatch is one of the best cloud-based courier management softwares that will meet all your demands.
Expenses can easily pile up if you try to implement this inefficient approach. Instead, it’s more efficient to sign up for cloud-based delivery dispatch software that also serves as a one-stop platform to manage every aspect of your business.
A cloud-based solution streamlines information across the web and mobile channel, allowing you to optimize routes, process digital payments, and track deliveries all under a single platform.
Overall, choosing the right courier management software is the smart way to go if you want to give your shipping company the efficiency and flawless delivery services that customers deserve.
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